Payment Method

Checkout procedure & payment methods

The checkout procedure will be processed within 2-3 minutes. Please wait for minutes while the housekeeper department double check the room.

The steps will be as below:

- Please handle the key to the reception.
- Our receptionist will give you the bill and please double check carefully.
- Process the payment. (by cash, by credit card or using both)
- Get the receipt for payment.

Normally in Hanoi, payment via credit cards will be surcharged as the local bank fee. But at the Gondola Hotel, we will cover that fee for you.

At the Gondola Hotel, we accepted the following credit cards as payment:
• Visa
• Mastercard
• American Express

Diners clubs, UnionPay, Traveller check will not be accepted.

Payments by cash in Vietnam dong (VND) are welcome.

Cash is the most popular method in Vietnam. To change from your currency to the local Vietnamese dong (dong), you could come to the banks which locate very close to the Gondola Hotel. Please come to the reception to ask for the direction. Or else, at the reception, we also could help you so.

Payment methods for online booking

Via the Gondola website:

For online reservation for the accommodation at the Gondola website, we might hold your credit card information for secure the booking only. We will not charge your card without notice.

Via email/telephone booking:

We will require the deposit in advance. A link of payment (mostly via Onepay) will send to you via email. Please click on the link and follow the instruction. After payment was made successfully, the confirmation of service will be sent to you.

Via other agencies:

Please check the method of payment shown on your confirmation booking.


Book Direct Why Us Via?

  • Welcome drink upon arrival
  • Welcome fresh fruit upon arrival
  • Daily complimentary tea / coffee in room
  • Complimentary 02 bottles of mineral water daily
  • Complimentary Wifi internet access in room